Shipping Policy

Shipping Policy

All orders are shipped by UPS ground or USPS. Rates are based on weight and shipping destination. If your order is shipped with tracking, the tracking number will be included in the email sent when your order is shipped.

If you live in a country which is not set up for shipping in our system, please email fulfillment@smsaudio.com to inquire about having us set up your location.

If you have any inquiries regarding the shipment of your order, please do not hesitate to contact Customer Service at fulfillment@smsaudio.com.

In-stock online orders generally ship within two days after an order is received, so if you would like to cancel an order after it is already placed, it must be done within 24 hrs. Contact fulfillment@smsaudio.com with your sales order number and a refund will be issued unless product has shipped.

G-Unit Brands, Inc./SMS Audio is not responsible for delays in delivery or changes made by the carriers- this is not in our control.

(For all international orders, we recommend using International Priority Mail, rather than 1st Class International.  Our customers experience much less difficulty with Priority, and it takes about half the time to be delivered.)

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