Warranties

G-Unit Brands is making SMS Audio products available for a limited time.  

All SMS Audio products being sold “as-is” and may not be returned or exchanged and are not eligible for warranty service.

For all other merchandise:

100% SATISFACTION GUARANTEED

G-Unit Brands, Inc. guarantees satisfaction on our products. If you are not completely satisfied with your purchase from this website, you may return your item for any reason within 30 days. This guarantee is only for (non-SMS) products* purchased from this website. Returned items must:

• Be in new condition
• Include all accessories
• Have original packaging

*Regarding apparel- due to the nature of clothing, we will replace any items that have been deemed defective, as opposed to wear and tear, within 30 days of purchase, or issue a refund if requested on brand new returned apparel.  If use or damage is determined rather than defect, no refund or exchange will be given.

RETURNING A PRODUCT

Follow these steps to return a product:

1. Contact Customer Service by email at fulfillment@smsaudio.com to obtain a Return Merchandise Number (RMA) and the return address.
2. Send the product with your RMA Number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
3. Write the RMA number clearly on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.
4. Be sure to use a package-shipping service such as UPS or the United States Postal Service. Remember to request your tracking number. We recommend insuring your product.

PRODUCT RECEIVED

Once the return is received and verified, we will send a confirmation email and credit the payment method used to make the purchase. Refunds must be issued to the same credit card, debit card or other form of payment used in the original transaction. Please allow several days for the refund to be processed. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from G-Unit